Returns and Exchanges

We want you to be happy with your Remington Cutlery purchase. If you purchased from our website and you are not satisfied, send your knife back to us. If you did not purchase directly from remingtoncutlery.com, we would be happy to offer you an exchange, but cannot refund your order. For a refund, please return to the retailer you purchased from. 

All returns must be in their original Remington packaging. Please include the packing slip as a reference to your order. If you are interested in exchanging your product, include a note with the model number you would like instead. Returns are processed on Friday.

If you have any questions, please give us a call, 888-879-2825, ext. 3, Monday - Friday 7:30 am - 4:00 pm PST. Visit our Shipping Policy shipping policy page for a complete list of closed holidays.

Please send your return to:
BKI
Attention: Consumer Returns
660 S. Lochsa Street
Post Falls, ID 83854

If you have any questions regarding returns or exchanges, please contact us at orders@remingtoncutlery.com or by calling (888) 879-2825 ext. 3. 

Warranty

Remington Cutlery warrants that it will replace a knife if it is found to contain any defects in material or workmanship. Warranty does not cover misuse or abuse of the knife.

Sending your knife in
You're welcome to send your knife by any shipping method that is most convenient for you. However, if you choose to send your product through the U.S. Postal Service, we do recommend you attain delivery confirmation and/or package tracking. This will help provide assurance to you that your package has arrived to our facility.

Please follow all instructions below for sending your knife in for evaluation/service:

Step #1- Prepare your knife for shipment. For the safety of our technicians, please clean away any dirt or debris such as blood or animal matter from your knife.

Step #2- Package your knife securely in a shipping box. Be sure the knife cannot move or shift while inside the package and that there are no loose blades that will fall out and harm a technician. You do not need to include your original box or your receipt.
DO NOT ship your knife in its original packaging (it will not be returned), a padded envelope, a regular paper envelope, or use popcorn foam.
Remington Cutlery/Buck Knives is not responsible for lost or stolen knives during the shipping process.

Step #3- Please fill out and print the Warranty Form to include with your knife shipment. This form must be filled out completely and in detail.

Step #4- Send your package to:

BKI
Attention: Warranty
660 S. Lochsa Street
Post Falls, ID 83854

If you have any questions regarding warranty, please contact us at warranty@remingtoncutlery.com or by calling (888) 879-2825 ext. 2.

 

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