Remington Cutlery warrants that it will replace a knife if it is found to contain any defects in material or workmanship. Warranty does not cover misuse or abuse of the knife.
You're welcome to send your knife by any shipping method that is most convenient for you. However, if you choose to send your product through the U.S. Postal Service, we do recommend you attain delivery confirmation and/or package tracking. This will help provide assurance to you that your package has arrived to our facility.
Please follow all instructions below for sending your knife in for evaluation/service:
Step #1- Prepare your knife for shipment. For the safety of our technicians, please clean away any dirt or debris such as blood or animal matter from your knife.
Step #2- Package your knife securely in a shipping box. Be sure the knife cannot move or shift while inside the package and that there are no loose blades that will fall out and harm a technician. You do not need to include your original box or your receipt.
DO NOT ship your knife in its original packaging (it will not be returned), a padded envelope, a regular paper envelope, or use popcorn foam.
Remington Cutlery/Buck Knives is not responsible for lost or stolen knives during the shipping process.
Step #3- Please fill out and print the Warranty Form to include with your knife shipment. This form must be filled out completely and in detail.
Step #4- Send your package to:
660 S. Lochsa Street
Post Falls, ID 83854
Remington Cutlery is Manufactured and Distributed by Buck Knives, Inc., the Official Licensee.
If you have any questions regarding warranty, please contact us at firstname.lastname@example.org or by calling 1(888) 879-2825 ext. 2
When will I receive my replacement knife?
April thru August 4-6 weeks
September thru March 6-8 weeks
Will Remington Cutlery pay the shipping to have my knife sent to their facility?
Remington Cutlery will not pay for the freight costs to our facility. However, we will pay for all return expenses to your residence or business for warranty services.
Can I send my knife to the factory to have it sharpened?
Remington Cutlery does provide a sharpening service for only Remington branded knives which will put the factory edge back on your knives and give it a basic polish. The charge for this service is $6.95 per knife and includes shipping your knife back to you once done. Please see our knife sharpening page for more details.
I broke a blade or have sharpened it so much it is unusable; can you replace the blade for me?
We are unable to replace your blade. We can, however, offer you a replacement knife at 50% off the normal retail price. Please contact the warranty department.
I broke a blade and would like to replace the part myself, can you send me the part I need or can I get it from a Remington Cutlery retailer?
For liability reasons, we do not sell or send individual blades, parts, or anything that would require disassembly of the product, through the mail. Our products are designed to be disassembled by our factory-trained personnel only. Attempting to disassemble your Remington Cutlery product yourself could result in lost components, compromise the knife's functionality, and void the warranty.
Although we cannot replace your blade, we can, however, offer you a replacement knife at 50% off the normal retail price.
I lost my belt clip, the screws, or it is bent. Can I get replacements?
Please send an email to email@example.com with your name, address, and the 3 digit number on the blade and we will send replacements out to you.
My blade coating or handle coating is chipped or worn, is this covered under warranty?
Coatings will naturally wear or chip with use and are not covered under our warranty.
I took my knife apart to clean or adjust it; can you help me get it back together?
Disassembly of our product for any reason voids our Lifetime Warranty. We charge $10.00 to reassemble a knife.
My knife has developed some rust on it, is this covered under warranty?
Rust is not covered under warranty. As with any fine tool, proper maintenance is required. Knives need to be kept clean and dry to help prevent rust from developing. We are happy to give your knife our Spa Treatment to remove rust for a fee of $6.95. If we cannot remove the rust or refurbish the knife, we can offer you one at 50% off normal retail price.
I put my knife in the dishwasher/washing machine to clean it. Now it is rusty, won't work properly, or coating has faded, is this covered under warranty?
This is not covered under our Lifetime Warranty and we do not recommend this form of cleaning.